InsuranceCareRCM LLC respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our website, services, and communications in compliance with applicable U.S. laws, HIPAA guidelines, and industry best practices.
1. Information We Collect
We may collect the following types of personal and business information:
- Full name, phone number, and email address
- Company, clinic, or practice name and specialty
- Communication preferences
- Messages or inquiries submitted through our website forms
- Billing, credentialing, or service-related information
- Limited business information required to provide our services
We do not request or collect Protected Health Information (PHI) through public website forms. Any PHI, if required, is collected only through secure, authorized, and HIPAA-compliant channels.
2. How We Use Your Information
We use the collected information strictly for business and operational purposes, including:
- Providing medical billing, revenue cycle management, and credentialing services
- Delivering virtual assistant and administrative support services
- Responding to inquiries and providing customer support
- Sending service-related communications via email or SMS
- Scheduling consultations, calls, or service updates
- Improving service quality, compliance, and security
- Meeting legal, regulatory, and contractual obligations
3. Text Messaging (SMS) Privacy Notice
InsuranceCareRCM LLC may send SMS text messages related to billing updates, credentialing status, appointment reminders, and customer support communications.
By providing your mobile number, you agree to receive SMS text messages from InsuranceCareRCM LLC. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. You may re-subscribe by replying START. SMS consent and phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.
4. SMS Consent & Data Privacy
By submitting your phone number through our website, service forms, signed agreements, email communication, or verbal communication, you consent to receive SMS messages from InsuranceCareRCM LLC.
These messages may include:
- Credentialing or enrolment updates
- Billing or account notifications
- Appointment or consultation reminders
- Operational service communications
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying “STOP”.
For assistance, reply “HELP”.
We do not use SMS for unsolicited marketing or share SMS consent for promotional purposes.
5. How We Collect Consent
We collect communication consent through:
- Website contact and service inquiry forms
- Signed service agreements and contracts
- Email correspondence
- Verbal consent during recorded or documented conversations
Consent is voluntary and may be withdrawn at any time.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
In limited cases, information may be shared with trusted service partners solely to perform services on our behalf (such as compliance consultants or technical providers). These parties are contractually bound to maintain confidentiality and data protection standards.
No mobile information or text messaging consent data will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent.
7. Data Security & HIPAA Safeguards
We implement appropriate administrative, technical, and organizational safeguards to protect your information, including:
- Secure hosting environments
- Encrypted communications
- Role-based and restricted access controls
- HIPAA-aware internal handling procedures
Protected Health Information (PHI), when applicable, is handled only through secure and authorized systems in accordance with HIPAA regulations.
8. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections or updates
- Withdraw SMS or communication consent
- Request deletion of your data where legally permissible
To exercise these rights, contact us at:
📧 info@insurancecarercm.com
9. External Links
Our website may contain links to third-party websites or services that are not owned or controlled by InsuranceCareRCM LLC. These external sites may have their own privacy policies and data collection practices.
We encourage you to review the privacy policies of any third-party websites you visit. InsuranceCareRCM LLC is not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of such links is at your own discretion and risk.
10. Changes to This Policy
InsuranceCareRCM LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in services, legal requirements, or industry standards.
When updates are made, we will revise the Effective Date and post the updated version on this page. Continued use of our website or services after any changes signifies acceptance of the revised policy.